FAQ

New and unworn clothing may be returned for an exchange or store credit only. Clothing must be unworn, unwashed, with no damages, and unused with all original tags and order information included. Accessories, undergarments, swimwear, permanent jewelry and sale items are all considered FINAL and will not be eligible for exchange/return.

Shipping and handling charges are non-refundable and will not be refunded in the exchange/return. Customer is responsible for return shipping costs. The item must be postmarked within 14 business days of delivery, or brought in person to Mason James store. To start a return/exchange please email shopmasonjames@gmail.com with your order information. As with all orders please allow 3-5 business days to process.

Please note: Duncans Mills Village does not receive USPS. Please ship returns to P.O. Box 456, Cazadero, California, 95421.

If you select pick up in store, please wait for an email confirmation that items are ready for pick up, our store address is 25195 B Street, Shop C, Duncans Mills, California, 95430. We are located in the back parking lot behind Antiquarian Flower Shop and next to Poets Corner Bookshop. Our phone number is 707-872-7482.